Caravan Group replaced manual load boards and paper with Fleet Manager.
The challenge
The operations team at Caravan Group were relying on a large number of manual processes to support the business, including manual load boards, paper transactions and manual entry spreadsheets. This meant they had limited visibility around the loads that were being transported and no real-time data. This made it difficult to be proactive when it came to meeting and exceeding customer expectations. As a fast-growing business, Caravan Group needed a system that could introduce both automation and improved visibility.
Choosing TransPlus
The Caravan Group senior leadership team approached TransPlus about the Fleet Manager solution while the company was experiencing rapid growth. Early on, the founders at Caravan Group realized they needed a system that would have the functionality and flexibility necessary to support a fast growing transportation company. They were keen to understand how the system would grow with the business and deliver the automation and business support that they were looking for.
The results
At the initial meeting, it was clear that TransPlus offered all the features that Caravan Group needed. It was a comprehensive solution that was intuitive and easy to operate and with a learning curve that made it simple to onboard staff. The system delivered all the automation that their business needed, providing real-time data while improving operations and reducing manual processes.
In particular, Caravan Group appreciated the ability to capture documents and feed these into Fleet Manager, reducing the time involved in issuing and processing invoices. Newly joined staff can quickly learn the system, reducing training and onboarding time. Overall Caravan Group has noticed an increase in productivity across many areas of their business.
Caravan runs Fleet Manager. See pricing, or get a demo.
Founded in 1997, Caravan Group of Companies has more than 20 years of cross-border experience handling both US and Canadian bonded freight. The fleet numbers more than 450 units. They are committed to providing their customers with a level of service that meets their needs and exceeds their expectations. With a focus on using the latest technology such as EDI capabilities and in-cab scanners, the Caravan Group provides real-time updates and communications on each shipment. The business has grown to become one of Canada’s leading, privately owned, cross-border transportation carriers, providing a range of services from Truckload and LTL to logistics and warehousing for both domestic and cross-border freight with a record for reliable service.